All orders will be shipped out within 2 working days. Our studio is in North Qld. Due to our rural location, please allow a little more time for your package to arrive. We wish we could hand deliver every shoe to each customer, but we rely on Australia Post to move quickly and swiftly. Please be patient.
Should you require an exchange for sizing needs please email email@example.com to arrange. All items must be returned within 10 days of receiving them and any returned items must be received in original condition – unworn.
Unfortunately we can't cover the cost of return shipping as we are a small business and cannot afford to absorb it. We thank you for your understanding.
We recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.
We hope you love your order but if you are not completely satisfied with your purchase we do accept returns. Once your return items are received a store credit will be issued for the value of the items purchased. This will be valid for a period of 12 months from date of issue. See terms above for returns shipping.
We will gladly replace items if they are defected or damaged or are significantly different from our item description.
When you order pre-sale items please note; these items are not in stock yet.
By purchasing a pre-sale item you are pre-securing your size/colour in a new or restocked design. We heavily suggest you read the product description of the pre-sale product for the estimated delivery date. Please note, these shipping dates can change due to manufacturer and shipping delays.
All items that are checked-out along with your pre-sales will be shipped together when your pre-sale item/s arrive (should you require your non pre-sale item first please contact us to arrange your order to be ‘split’ (please be aware that this process will incur a $10 shipping fee so we can additionally ship your pre-sale item once its in stock).
By purchasing a pre-sale item you are securing yourself a pair before they arrive (as they have a tendency to sell out). Please make sure you check and agree to all the shipping time frames and dates before purchasing the item.
Once your order has been placed we can make amendments to the sizes/ colours you have ordered (should the alternative size and colour be in stock) if they have not yet been shipped. We do not offer refunds or cancellation of orders for change of mind, we can offer you a store credit for the value of your order should you wish to cancel your order after placing it.